We cannot be held responsible for the actual playing conditions of the golf courses whether caused by course maintenance, climatic conditions etc. We do request all maintenance schedules from our featured courses and when we are advised we pass this information onto you. Please remember maintenance schedules are subject to change due to weather conditions.
Golf course closure due to adverse weather is at the discretion of the golf course. As some courses do not refund green-fees and a rain check is not much use if you are not going back for a year or so, we strongly recommend you purchase Golfers Travel Insurance which covers golf course closure.
Increasingly courses are introducing and policing handicap limits. In some circumstances certificates must be produced prior to play. We strongly recommend you take a Certificate with you regardless as clubs can change their rules.
CARRIAGE OF CLUBS
Virtually all airlines now charge for the carriage of golf clubs with the main exception being on long haul routes. A list of current charges is avaialble on request.
BUGGIES AND CADDIES
In the UK very few links courses offer buggy rental, but if you have a medical condition with a certificate from your doctor we can request a buggy on your behalf if the club offers this service. Many courses offer a caddie system and these need to be pre-booked at time of confirmation. Fees for Buggies and Caddies are paid direct to the golf club or caddie and will cost around £40 for each with the addition of a discretionary tip for a Caddie.
PASSPORT, VISAS AND HEALTH REQUIREMENTS
You must ensure that you comply with all passport, visa and health requirements. If you have any doubts please check with the relevant embassy.
This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
We can normally agree an amicable settlement of any complaints we receive. However, if we cannot agree, then you are entitled to refer the dispute for decision by an Arbitrator appointed by the Chartered Institute of Arbitrators, provided your claim is for not more than £5000 per person or £25000 per Booking Form and does not involve physical injury or illness. The Arbitrator Scheme provides for arbitration on documents; a simple and inexpensive method with restricted client liability on costs.
Any dispute must be referred within 9 months of your return from holiday. Full details are available on request. Alternatively, you may of course go to your County Court or other suitable court.
We reserve the right to decline to accept or retain any person as a client if their conduct is disruptive and affecting the enjoyment of other holidaymakers. We shall be under no liability for any extra costs incurred by such a person as a result of our doing so.
Aircraft/Ship captains are legally entitled to deny boarding to any passengers presenting themselves at the aircraft who, at the captain’s absolute discretion, are unacceptably under influence of drink or drugs.
Any passenger who is denied boarding on the travel sector flight for that reason, shall be deemed to have given notice of cancellation of their booking at the moment and Cancellation Charges will apply.
1. ACCURACY AND INFORMATION
Your Golf Travel Limited has taken all care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking.
The revised information will then form part of your contract. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your holiday.
2. YOUR GOLF TRAVEL LTD PAYMENT TERMS
A deposit must be paid at the time of booking to secure a booking. We may also be required to ask for additional deposit amount for certain bookings where we need to pre-pay an additional sum to secure your booking.
The minimum deposit bookings is 25% of the total package value, and must cover any fees required to guarantee tee times. The balance of your booking must be paid no later than 8 weeks before the date your contracted break is due to commence.
In some cases bookings may require full payment more than six weeks in advance of your golf holiday, however this will be clearly advised to you at the time of booking. Bookings made less than 8 weeks before your date of arrival must be paid in full at the time of booking. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.
3. ACCEPTED FORMS OF PAYMENTS
Your Golf Travel Limited accepts the following forms of payment:
(i) Credit/debit cards - Visa, MasterCard, Maestro, Switch, Electron, Solo and Delta. Please note that all payments made by credit card carry a 2.5% handling charge. Debit cards do not carry a handling charge.
(ii) Personal/company cheques made payable to "Your Golf Travel Limited".
(iii) Bank Transfers are accepted on balances over £1000.
(iv) American Express - all payments made by American Express carry a 3.5% handling charge.
All prices quoted by Your Golf Travel Limited are per person and based on twin/double occupancy. Single rooms are available at all hotels however they often carry a supplement. We reserve the right to increase the price of any golf holiday advertised on our website. Rounds of golf included in all our golf holidays are deemed as complimentary.
5. BOOKING CONFIRMATION
On receipt of your payment via the methods stated in (3), we will email confirmation of your booking with Your Golf Travel Limited. The confirmation will clearly state the balance to be paid and the date by which it is due.
Please check the confirmation carefully to make sure that all your booking details are all correct. Contact your booking agent if your confirmation appears to be incorrect or incomplete and we will endeavour to make the necessary changes.
Your Golf Travel Limited reserves the right to make changes to and correct errors after bookings have been confirmed.
6. DRESS CODE
We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire.
Please check before you travel that your group is aware of appropriate golfing attire.
7. STANDARD OF PLAY / GOLF ETIQUETTE
Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which we will try to advise you of at the time of booking. Please click here for further information about Golfing Etiquette.
Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancel your reservation or change your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.
Please also be aware that some golf courses may pair you up with other golfers during peak times.
9. CONDITION OF GOLF COURSE
The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. Your Golf Travel Limited cannot be held responsible for the impact of such work.
10. OUR DESCRIPTIONS
The descriptions of the hotels and golf courses and other aspects of the holidays are based on opinions gained on site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage or inconvenience in such circumstances.
Throughout your booking with Your Golf Travel Limited you accept full liability for any damage or loss caused by you or any member of your group.
12. CANCELLATIONS / AMENDMENTS
It is possible for you to change numbers or cancel your holiday at any time provided that the person who originally booked the holiday sends us written notice by letter or email (sent directly to their booking agent).
Cancellations after the deposit has been paid to Your Golf Travel Limited will result in loss of all deposit monies paid. Cancellations made after final balance has been paid to Your Golf Travel Limited will result in loss of monies paid equivalent to the loss Your Golf travel would incur. References to liabilities and Third Party Suppliers such as flights etc and the pre-payment of suppliers can be found in point 19 of the terms and conditions noted Liabilities.
13. SPECIAL OFFERS
Christmas Birdie Offer:
All deposits taken on Christmas Birdie Offer are non-refundable.
The 1988-YGT voucher can be redeemed against your booking with Your Golf Travel, only one voucher per booking may be used.
14. PRICE CHANGES
Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in air or ferry fares, we will only absorb 5% change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a refund of any money you have paid to us, except any charges you have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice. If there should be any decrease in cost to us by more than 5% then we will refund the difference.
15. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
A passport is necessary to travel to all European countries. Most European countries enjoy the same level of medical service as Great Britain however Your Golf Travel Limited recommends all clients to obtain from their local DHSS office a copy of the booklet "Protect Your Health Abroad" the form E111 for presentation when seeking medical assistance abroad. The E111 entitles you; your spouse and your dependants to Free State provided or reduced cost emergency treatment. All passengers entering the USA from the UK now require a MRP (Machine Readable Passport). Certain countries require a pre-arranged entry visa; Your Golf Travel Limited accepts no responsibility for visa requirements, and advises all travellers to ensure that the requisite documents are in place prior to travel. For more information consult the Foreign & Commonwealth Office.
Your Golf Travel Limited strongly recommends you undertake golf travel insurance. Some insurance companies may consider the game of golf as a dangerous sport and you should mention your participation when obtaining a quotation. You should also ensure that your golf equipment is covered in the policy.
17. WEATHER CONDITIONS DURING YOUR GOLF HOLIDAY
Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion.. Golf courses reserve the right to close or operate temporary tee boxes / greens.
In the event of bad weather our “Bad Weather Policy” is as follows:
Prior to Arrival Date
Details of each golf courses “Bad Weather Policy” is available from our Sales Team.
Should you choose not to travel, subject to the policy of the hotel / golf course (our supplier’s) in these circumstances, we will try and postpone your golf holiday; however price supplements may be incurred depending on when your holiday is re-booked. No refunds are available under any circumstance for cancellations made due to golf course closure.
During your Golf Holiday
Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. Your Golf Travel Limited cannot be held responsible due to inclement weather conditions.
If you are unable to play golf on your break due to golf course closure we will, without guarantee and at our supplier’s discretion, try and obtain a green fee vouchers for the golf element of the break. Please note that we sell “Winter Holidays” (October – March) at a discounted rate. Any refund during the Winter Period will not be equivalent to the full green fee and with most winter holidays the golf element is considered complimentary.
Each hotel and golf course sets its own “Bad Weather Policy”. All decisions regarding green fee vouchers are solely at the discretion of the hotel and golf course and are final. We cannot be held responsible should inclement weather prevail. Any vouchers issued at the Company’s discretion can be used for future bookings with Your Golf Travel Limited.
18. SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, you must advise us at the time of booking. Although we will endeavour to meet any such requests we regret we cannot guarantee to do so.
Your Golf Travel Limited acts as an agent for each hotel. If you have a complaint or experience any problems during your holiday please inform the hotel immediately during your golf holiday. We recommend that you speak to the Hotel General Manager and take the matter up with him/her directly. If you do not reach an acceptable conclusion during your golf holiday please notify us in writing by letter within 28 days of your date of return.
Customer Service Dept
Your Golf Travel Limited
2nd Floor, Clerks Court
18-20 Farringdon Lane
Please note: All complaints must be made in writing and sent to the address above. Complaints cannot be dealt with over the phone or by email.
If you have any complaints concerning any services we provide you must inform us in writing by letter or email within 28 days of your date of return.
Any assistance provided in resolving a complaint in relation to any Resort booking is provided on a goodwill basis and in our capacity as an agent.
If you have a complaint concerning any services we provide, as opposed to any service provided by any third party such as a hotel for whom we are not responsible, you must inform us immediately in writing within 28 days of your departure date. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.
US MASTERS: All US Masters badges are subject to a $5000 security deposit. This amount will be charged if the badge is not returned at the end of each days play.
SPECIAL EVENTS: Bookings made by YourGolfTravel through agents are subject to the following conditions. (click to view)
THIRD PARTY LIABILITIES: In the event that your booking with Your Golf Travel involves the use of services from a third party e.g. a flight, ticket, hospitality etc. then the liability associated with your booking will be based on the value of the pre-payment made to a third party as part of the booking in order to confirm these services. These terms associated with this genre of booking are available on request and are outside Your Golf Travel's standard booking terms.
Please note that all extra's consumed on site such as Food, Drink, Entertainment, Spa Treatments and Transport must be paid for by you and your booking with Your Golf Travel Limited only includes the package set out in your confirmation email and invoice. We accept no liability for any charges you consume on site in relation to any extras outside of your package.
22. CHANGES AND CANCELLATIONS BY US
Your Golf Travel Limited reserves the right to make changes to and correct errors on our website and in our brochure both before and after bookings have been confirmed.
23. FORCE MAJEURE
Your Golf Travel Limited will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control. Force majeure is unusual and unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.
24. OUR RESPONSIBILITY
Your Golf Travel Limited endeavour to make sure that all parts of the holiday are arranged, performed or provided with expertise and care. Our liability in all our bookings shall be limited to a maximum of twice the cost of your booking with Your Golf Travel Limited.
25. YOUR FINANCIAL PROTECTION
When you buy an ATOL protected air holiday package or flight from us you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser's Licence number 9851. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. Other non-air packages are insured by ABTA.
Your booking with Your Golf Travel Limited and all matters arising out of it are governed by English Law subject to the UK consumers approval.
GREEN FEES / START TIMES
When making your booking you will be asked for your requested days of play, courses and start time preference. The following will be the procedure: -
• You will receive an invoice confirming your ‘requested times’
• When all the clubs respond we will send you a final invoice confirming ‘actual times’
• Once you have a confirmed ‘actual time’ we reserve the right to charge an ‘amendment fee’ if you want to change times again
• Cancellation of ‘actual times’ may incur cancellation charges up to the value of the pre-paid green fee, subject to the cancellation policy of the course involved.
• If the Golf Clubs subsequently change your ‘actual time’ for a Club competition etc we will try to ensure a suitable alternative is found. Changes to golfing arrangements will not be considered as ‘Major Changes’
• Single golfers on courses where buggies are included are liable to pay an additional charge for the single buggy hire locally.
• Golf Clubs reserve the right to make up matches to 4 balls
• Where a Golf Club imposes handicap limits and handicap certificate conditions we will pass on your handicap details but it is your responsibility to comply.
• Overseeding and hollow-tining can effect certain courses at certain times. We will advise you of these so alternative arrangements can be made (providing we are notified).
Whilst we endeavour to meet requests for specific courses, days and times, these are subject to availability and we cannot guarantee we can meet them. Accordingly requests are not binding on us.
DATA PROTECTION STATEMENT
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements.
The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request.
FOR YOUR PROTECTION
The air holidays and flights we advertise and if booking in the UK you are ATOL Protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority.
Our ATOL number is ATOL 9851. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
For further information, visit the ATOL website at www.atol.org.uk
Being a member of ABTA (Tour Operators Class) means all holiday details, prices, booking conditions etc., are vetted as reasonable and accurate for your protection.
Our ABTA Membership is Y022X.
Many credit card companies offer full compensation of your holiday in the unlikely event of our insolvency, please check with you card company about your rights.
In the event that our booking conditions are amended, those that are most favourable to the customer will prevail.